uSource FAQ | Answers for Buyers, Pros & Enterprise

Question 1

How much does it cost to use uSource?

Accepted Answer

Joining uSource Hub is free for everyone. As a customer, you can browse, compare, and connect with professionals at no charge. As a professional, there are no monthly subscription fees to list your services or receive job requests. A service fee applies only when the job is successfully completed. It covers the platform, secure payment processing, and protection for both parties. And it's built seamlessly into the transaction, so there’s nothing extra to manage.

Question 2

What services can I find on uSource Hub?

Accepted Answer

uSource Hub covers a wide and growing range of services, from home repair, maintenance, and cleaning to beauty, wellness, pet care, lifestyle, and beyond. With 175+ service categories and more being added, chances are you'll find exactly what you need. And if you don't see it, reach out at help@usource.com. and we'll do our best to help.

Question 3

How do I pay for services?

Accepted Answer

You pay through the app when you book. Card payments are processed securely through Stripe, and your payment is held until the job is marked complete, so nothing is released to the Pro before the work is done. Your total is made up of: Service price: Set by the Pro, either an hourly rate or a flat fee for the job Taxes: Added at checkout where required by law Tip: 100% goes to your Pro — uSource takes no share Service Guarantee Fee: $2.99 You'll see the full breakdown before you confirm and a receipt afterward in your account. There are no subscription fees, booking fees, or hidden charges. Always pay through uSource. Paying a Pro directly is against our Terms and leaves you without support, dispute resolution, or platform protections.

Question 4

What is a storefront?

Accepted Answer

A storefront is a Pro's bookable business profile. It shows their services, prices, availability, and reviews, so you can make an informed decision before booking.

Question 5

What does "on-site" and "in-store" mean?

Accepted Answer

On-site means the Pro comes to your location to perform the service. In-store means you visit the Pro's location instead, similar to booking an appointment. Some Pros offer both, and you can choose whichever works best for you.

Question 6

Will I always see a Pro's price before booking?

Accepted Answer

In most cases, yes. If a Pro hasn't finished setting up their profile, they may appear as "By Inquiry Only," meaning you'll need to reach out directly to get pricing and confirm availability.

Question 7

Can I see a Pro's real-time availability?

Accepted Answer

Yes. Every Pro's calendar reflects their actual availability, so what you see is what you can book.

Question 8

What if I'm not satisfied with the service?

Accepted Answer

We created uSource to make hiring services effortless. If anything isn’t right, our customer support team is ready to step in and help. We stand firmly behind the quality of work completed through our platform. You can contact us at help@usource.com .

Question 9

How much does it cost to join uSource Hub?

Accepted Answer

Joining is completely free. There are no upfront costs, monthly fees, or subscription charges. You only pay a transactional fee when you complete a job through the platform. This fee covers: • Platform technology and operations • Secure payment processing • Insurance and liability protections ‍ For a totally transparent experience, the exact fee is clearly disclosed before you start working, so there are no surprises.

Question 10

How do I get paid?

Accepted Answer

Payment processing starts the moment you select Mark as Completed on a booking. Your earnings and estimated deposit date appear in the Earnings tab of that booking. Verify your account first. Until verification is complete, your earnings accumulate as Pending Payout and won't be deposited. Open the Earnings tab in the bottom navigation and select Verify and Get Paid. You will receive your payment within 7 business days. uSource deducts 14.5% from your service price. Here’s an example of how that fee is applied on a $150 job. Platform fee: 10% = -$15 Processing fee: 3.5%= -$5.25 Incidental Coverage Fee: 1% -$1.50 You receive: $128.25. You keep 85.5% of your service price. ‍ 💡 Price with the 14.5% in mind. If you need $150 in hand for a job, list it at around $176.

Question 11

What is a storefront?

Accepted Answer

Your storefront is your bookable business profile on uSource. It shows your services, prices, availability, and location, so customers can find and book you directly.

Question 12

What happens if I don't finish setting up my storefront?

Accepted Answer

Your profile won't show pricing or availability until your setup is complete; instead, it will appear to customers as "By Inquiry Only." This means customers have to reach out and wait for a response instead of booking you instantly. We recommend completing your setup as soon as possible so you stay fully visible and bookable.

Question 13

Do I need a physical location to set up a storefront?

Accepted Answer

No. You can offer on-site services, in-store services, or both. If you're mobile, you simply select on-site for the services you provide.

Question 14

Can I offer some services on-site and others in-store?

Accepted Answer

Yes. You set the service mode individually for each service you list, so you can mix and match based on how you actually run your business.

Question 15

What is buffer time, and why do I need to set it?

Accepted Answer

Buffer time is the gap you set between bookings so you're never double-booked or rushed between jobs. You can customize it based on your workflow.

Question 16

Can I change my availability after I've set it up?

Accepted Answer

Yes, you can update your availability, services, and pricing at any time from your storefront.

Question 17

What areas does uSource Hub serve?

Accepted Answer

We currently cover the Houston Metro Area, with active customers seeking service professionals daily. Expanding soon! We're launching in additional cities across Texas and the United States. Want uSource Hub in your area? Let us know!

Question 18

Do I need a business license?

Accepted Answer

It depends on your service and location. Services like cleaning, painting, gardening, and some other homecare services generally don't require a license, while trades like plumbing, electrical, and HVAC typically do. ‍Get verified! Upload your licenses, certifications, and insurance coverage to your profile to stand out and become an even more trusted Pro. Not sure what you need? Check your local regulations or contact our support team for guidance at help@usource.com

Question 19

What if there's a problem with a customer?

Accepted Answer

We've got your back. uSource provides: ‍Built-in protection: • Customer ratings and reviews • In-app communication tracking (keeps records of all conversations) • Dispute resolution process handled by our support team • Payment protection ‍If an issue arises: 1. Try to resolve it directly with the customer through the app 2. If needed, contact our support team 3. We'll review the situation and help mediate a fair resolution Your success and safety matter to us. We work to ensure a positive, professional experience for all service pros.

Question 20

How does uSource Enterprise integrate with my existing systems?

Accepted Answer

uSource is built for easy, seamless integration with your existing operations. Our cloud-based platform scales effortlessly, requires no complex hardware, and gives you real-time access to your data. An intuitive interface reduces training time, while dedicated onboarding support ensures a smooth setup. With real-time data synchronization and customizable integrations, uSource adapts to your workflows, not the other way around.

Question 21

What types of businesses can benefit from uSource?

Accepted Answer

uSource Enterprise is built for businesses in the facility management and maintenance space, including service providers and property managers. Our cloud-based platform helps teams stay organized, manage work efficiently, and scale with confidence.

Question 22

uSource Enterprise is ideal for:

Accepted Answer

• Facility management companies • Property managers • Janitorial and sanitation services • Landscaping and outdoor maintenance businesses • HVAC and general maintenance providers • Construction and renovation companies • Small and mid-sized service businesses looking to scale • Enterprise and corporate facilities • Healthcare facilities • Educational institutions • & more, book a consultation to find out what uSource can do for your business

Question 23

How do I Get Enterprise for my Business?

Accepted Answer

Click our "Sign up" button. Fill out the form with your business summary to create an account. Begin exploring the platform with guidance from our support team, if required. Our team is available to assist you with onboarding, feature demonstrations, and answering any questions to ensure you make the most of your experience. Ready to transform your operations? Join uSource today! ‍ Sign Up to Enterprise

Question 24

How do I know how much I'll pay monthly?

Accepted Answer

You will receive an email bill with the total amount due and the due date on the last day of the month. The total is calculated based on the number of active users on your account and their roles. You can also check your total at any time by clicking My Profile > Manage Subscription > View Invoice.

Question 25

What's the best way to get any questions answered before implementing uSource Enterprise?

Accepted Answer

Schedule a free demo call with one of our expert consultants. They can answer all your questions, provide personalized guidance, and demonstrate how uSource can help you streamline your operations. Schedule your demo today!

Question 26

What happens when new and better features come out?

Accepted Answer

At uSource, we are constantly innovating and improving our platform. You'll be among the first to know about exciting new features and updates via email. We usually inform our customers about these new features and updates prior to their launch. Stay informed and leverage the latest advancements to maximize the value of your uSource subscription.

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