Question 1

What is a storefront?

Accepted Answer

Your storefront is your bookable business profile on uSource. It shows your services, prices, availability, and location, so customers can find and book you directly.

Question 2

What happens if I don't finish setting up my storefront?

Accepted Answer

Your profile won't show pricing or availability until your setup is complete; instead, it will appear to customers as "By Inquiry Only." This means customers have to reach out and wait for a response instead of booking you instantly. We recommend completing your setup as soon as possible so you stay fully visible and bookable.

Question 3

Do I need a physical location to set up a storefront?

Accepted Answer

No. You can offer on-site services, in-store services, or both. If you're mobile, you simply select on-site for the services you provide.

Question 4

Can I offer some services on-site and others in-store?

Accepted Answer

Yes. You set the service mode individually for each service you list, so you can mix and match based on how you actually run your business.

Question 5

What is buffer time, and why do I need to set it?

Accepted Answer

Buffer time is the gap you set between bookings so you're never double-booked or rushed between jobs. You can customize it based on your workflow.

Question 6

Can I change my availability after I've set it up?

Accepted Answer

Yes, you can update your availability, services, and pricing at any time from your storefront.

Question 7

How much does it cost to join uSource Hub?

Accepted Answer

Joining is completely free. There are no upfront costs, monthly fees, or subscription charges. You only pay a transactional fee when you complete a job through the platform. This fee covers platform technology and operations, secure payment processing, and insurance and liability protections. For a totally transparent experience, the exact fee is clearly disclosed before you start working, so there are no surprises.

Question 8

How do I get paid?

Accepted Answer

Payments are processed securely and automatically through the app via Stripe. Once the customer accepts your offer and the job is completed, your payment is submitted and deposited into your bank account. Note: This step requires you to complete your Pro profile by verifying information required by Stripe (full legal name, DOB, home address, and last 4 digits of your SSN).

Question 9

What areas does uSource Hub serve?

Accepted Answer

We currently cover the Houston Metro Area, with active customers seeking service professionals daily. We are expanding soon to additional cities across Texas and the United States.

Question 10

Do I need a business license?

Accepted Answer

It depends on your service and location. Services like cleaning, painting, and gardening generally don't require a license, while trades like plumbing, electrical, and HVAC typically do. We recommend uploading your licenses, certifications, and insurance coverage to your profile to stand out as a trusted Pro.

Question 11

What if there's a problem with a customer?

Accepted Answer

uSource provides built-in protection, including customer ratings and reviews, in-app communication tracking, a dispute resolution process handled by our support team, and payment protection. If an issue arises, try to resolve it directly with the customer through the app first; if needed, contact our support team to help mediate.

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